Effective Date: 26/09/2024
At Dua Beauty Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, book appointments, or visit our salon.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
Contact Information: Name, phone number, email address, and physical address.
Appointment Information: Date, time, and type of service you have booked.
Payment Information: Credit card details or other payment methods used to process your transactions.
Feedback & Communication: Any reviews, comments, or messages you provide, either through our website, email, or social media.
Technical Data: Information such as your IP address, browser type, and website usage via cookies and similar technologies
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2. How We Use Your Information
We use your personal information for the following purposes:
Service Provision: To schedule, manage, and confirm your appointments.
Communication: To send you appointment reminders, updates about our services, and promotional offers if you opt in.
Payments: To process your transactions securely.
Customer Support: To respond to your inquiries, handle complaints, or provide post-service follow-ups.
Improvement of Services: To analyze how our website and services are used and to improve our offerings.
We do not sell or share your personal information with third parties, except for service providers that help us operate (e.g., payment processors or appointment booking systems), and only as necessary.
3. How We Protect Your Information
We implement industry-standard security measures to safeguard your personal information. These include encryption for payment transactions, secure data storage, and restricted access to your information. While we strive to protect your data, no system can be 100% secure, and we cannot guarantee absolute security.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. When your information is no longer needed, it will be securely deleted or anonymized.
5. Your Rights
You have the following rights regarding your personal information:
Access: You can request to view the personal data we hold about you.
Correction: You may ask us to correct any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data, subject to legal obligations.
Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.
6. Cookies and Tracking
Our website uses cookies to enhance your browsing experience and gather information about your usage. You can adjust your browser settings to refuse cookies or notify you when cookies are being sent. Please note that certain features of our website may not function properly without cookies.
7. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to any external websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Dua Beauty Studio
5 Dyke Road, BN1 3FE, Brighton
Email: contact@duabeautystudio.co.uk
Phone: 077 33187187